This Service Level Agreement (SLA) Template is designed to establish clear expectations between service providers and clients regarding the scope, quality, and responsibilities of contracted services.
Ideal for IT providers, SaaS companies, digital agencies, and managed services, this editable contract defines key performance indicators (KPIs), support procedures, review frequency, and potential penalties.
✔ Editable in Word (.docx)
✔ Includes performance metrics, client duties, and escalation clauses
✔ Covers support hours, uptime, reporting, and service levels
✔ Suitable for B2B services, freelance tech providers, and agencies
✔ Easy to customize for different industries and client tiers
English
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