E-commerce Return & Exchange Policy Template – Editable Refund and Exchange Rules for Online Stores

The E-commerce Return & Exchange Policy Template is a professional, editable document created to help online stores establish clear rules for returns, refunds, and exchanges.

This template defines customer rights and store obligations regarding product conditions, refund timelines, shipping responsibilities, and exceptions. By using it, e-commerce businesses can ensure compliance with consumer laws, reduce disputes, and provide a transparent shopping experience.

Perfect for small businesses, digital shops, and large e-commerce platforms, this policy builds customer trust and strengthens brand reputation. Fully customizable in Microsoft Word, it adapts easily to any business model and product category.